Privacy Policy

Date Last Amended: This Privacy Policy was last amended on March 4, 2024.

If you have a disability and need to access this policy in an alternative format, please Contact Us.

This website or mobile application is the only website (the “Site”) or mobile application (the “Apps”) (collectively, the “Digital Services”) relating to and/or operated by Las Vegas K9 Kingdom LLC, and any of their subsidiaries, affiliates and related companies (collectively, “Las Vegas K9 Kingdom LLC,” “us,” or “we”). The purpose of this Privacy Policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you. Terms not otherwise defined herein shall have the meaning ascribed to such terms in the Terms of Use applicable to the Digital Services.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information collected through our Digital Services. If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, please see the Supplemental Privacy Policy for Residents of Certain U.S. States.

For clarity, this Privacy Policy is applicable to information collected on those parts of the Digital Services which may be specific to a particular Franchisee. For example, when you go to make a dog boarding reservation at a specific Location through the Digital Services, this Privacy Policy will apply. This Privacy Policy does not apply to information collected from you when you are in person at a location. Except as otherwise expressly set forth herein, this Privacy Policy does not govern the privacy and security practices of the Franchisees and we expect each Franchisee to comply with their independent obligations under applicable data privacy and security laws.

Please read the following to learn more about our data collection policies and practices:

• Types
• How information is collected.
• How we use the information we collect.
• With whom the information may be shared.
• Other collection, use and disclosure.
• The choices you have about the collection and use of your information.
• The security precautions are in place to protect against the loss, misuse, or alteration of your information.
• Links to other Websites.
• International Users.
• Limitation of Liability.
• Notification of changes and acceptance of the Privacy Policy.
• Information collected from children under age 16.
• Contact information for questions or concerns about this Privacy Policy.

We and the Franchisees may collect personally-identifiable information and non-personally identifiable information when you use our Digital Services. Personally-identifiable information is information that can be used to identify you personally, either alone or in combination with other information, as well as any other information about you that can be attributed to you (“Personal Information”), and non-personally identifiable information cannot be used to identify a specific individual (together with the Personal Information, your “Information”). The Personal Information collected through our Digital Services is used to facilitate the transactions or information you may request on our Digital Services, and otherwise as described in this Privacy Policy. For example, we and/or our Franchisees, as applicable, may collect Personal Information on our Digital Services if you apply to become a Franchisee of a Las Vegas K9 Kingdom location, reserve a spot for your dog in one of the Franchisee locations, inquire about our in-home services program and request an in-home consultation, request other information from us, subscribe to any of our online newsletters or email lists, enter a promotion on our Digital Services, request to be notified of special offers, or if you provide information through our Digital Services for any other reasons.

The Personal Information collected will vary depending on the nature of your interactions with our Digital Services and your specific requests, but it may include your name, email address, mailing address, phone number, or other information about you. If you are applying to become a Franchisee, we will need to collect significantly more detailed information from you, including financial information.

We and our Franchisees do not directly access financial account data in unencrypted form through our Digital Services. Rather, we use vendors to process all payment transactions for our Digital Services (whether the payment is by credit card, PayPal, or otherwise). Although these vendors will notify us if your payment has cleared, and may submit some of your Personal Information to us, they will not provide your credit card or other payment account information to us, and the vendors will be solely responsible for any issues that may arise with your payment transaction.

If you provide Personal Information through our Digital Services, a profile will be created for you (and your dog, if applicable) in our database. If a profile is created, we may combine information we or our Franchisees receive from you or about you from various sources (including your transactions at our Franchisee locations, online or offline) in your profile to the extent permitted by applicable laws. If you register for an account through our Digital Services, complete a doggie daycare reservation, or submit a request for services we or our Franchisees may collect your name, email address, phone number, and other information, and we and our Franchisees will have access to such Personal Information within our shared database.

If you apply for a job with Las Vegas K9 Kingdom or one of the Franchisees, you may provide us or the Franchisee with Personal Information such as your name, address, email, phone number, background, criminal record, or other information. Any information provided in a job application will be managed in accordance with applicable laws and regulations.

Information may be collected in several different ways through our Digital Services, including but not limited to those described below:

In most cases we will only obtain Personal Information through our Digital Services if you voluntarily provide it to us, for example, if you create an account through our Digital Services or with one of our locations, subscribe to our emails, enter a promotion, or request information from us or a Franchisee. As well, we will collect your Personal Information from a Franchisee if that Franchisee adds your Personal Information to our Digital Services for storage, processing and later retrieval. In some cases, we may aggregate information about groups of individuals who use our Digital Services.

We may automatically collect IP addresses, click-stream data, App-usage details, length of session, and other information related to your use of our Digital Services for purposes of system administration, to improve the Digital Services, to report aggregate information to potential business partners or sponsors, and for other internal uses related to the Digital Services. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. When you request pages from the Site, our computers log your IP address. Click-stream data is information collected when you visit different pages on our Digital Services. Click-stream data may include information such as the page served, the time, the source of the request, the type of browser, the preceding page view, and other non-personal information. App-usage details are automatically collected when you use an App, including how you interact with the App and which sections you visit. We may also collect information about your mobile device and internet connection, including the device’s unique identifier, operating system, and browser type. This data helps us analyze how visitors arrive at the Digital Services, what type of content is most popular, and other information about usage of our Digital Services.

We may use Google Analytics or similar tools or services to collect information such as how often users visit our Digital Services, what pages or features they visit when they do so, and what other sites they used prior to coming to our Digital Services. We use this analytics data to improve our Digital Services and tailor them to the needs of our users. Analytics providers may collect the IP address assigned to you on the date you visit our Digital Services, as well as your gender, age, interest categories, and other information to the extent it is available to the provider (based on your browser settings and otherwise). Google’s use of information collected by Google Analytics is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent certain analytics providers from recognizing you on return visits to our Sites by disabling cookies on your browser.

Our advertising partners and third parties may also collect data automatically when you visit our websites through the use of cookies. For information on the service providers with whom we work or third parties that assist with collection.

By signing up via text, you agree to receive operational texts (e.g. reservation reminders), and recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Las Vegas K9 Kingdom at the cell number used when signing up. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms at https://www.lasvegask9kingdom/privacy-policy/terms-of-texting/.

We internally use information about our visitors and customers to improve our service offerings, for our marketing and promotional efforts, to statistically analyze Digital Service usage, to improve our content and service offerings, and to customize the content and layout of the Digital Services. We believe these uses allow us to improve the Digital Services and provide better service to our customers. We or our Franchisees may use your email address and mailing address or phone number, to contact you regarding a reservation or inquiry you have made using our Digital Services, regarding issues with a transaction, satisfaction with the Digital Services and/or our products and services and to provide further information regarding additional events, products and/or services we believe would interest the customer. By creating an account on one of our Sites or Apps, you consent to receiving marketing emails and SMS messages from us. We may use the information you provide in text messages and SMS messages to you. You may opt out of these messages at any time, as provided below. By opting out of any such messages, you may still receive messages regarding any ongoing transactions or future reservations and transactions. We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

We collect, process, store and use Personal Information only for the purpose for which it was first collected and, if applicable, as authorized by you, including the uses described in this Privacy Policy or other uses which you may later authorize. We take reasonable steps to ensure that Personal Information collected is relevant to its intended use, and is accurate, current and complete.

Information we collect may be disclosed to a variety of parties, depending upon the purpose for which the information was provided. In addition, in some circumstances you may provide Personal Information directly to non-affiliated parties (e.g. vendors who process payment transactions on our behalf), which may disclose certain information to us. In order to process your requests, we may also provide your Personal Information to vendors or other companies who work on our behalf in order, for example, to process a payment transaction you have initiated.

Where permitted by applicable laws, we may provide your Personal Information to Franchisees in connection with your ongoing relationship with the Franchisee and the services provided to you by the Franchisee.

We may access or use your information, and we may exchange such information with our current or future affiliated and related companies, Franchisees, or carefully selected non-affiliated parties, to provide you with offers, information, promotions or marketing communications in which we think you may be interested where permitted by applicable laws. You may opt-out of having your information disclosed or used for marketing purposes by following the instructions below under “What choices do I have about my information?”

In addition, in the event that we or our related entities or Franchisees go through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of their assets, Personal Information and other consumer data in our possession will, in most instances, be part of the assets transferred. However, your Personal Information will remain subject to the terms of this Privacy Policy or any subsequent version of this Privacy Policy, under which it was collected) following the transfer.

We may collect, use and disclose your Information and any other information that we may have about you to the extent that such collection, use or disclosure is permitted or required by law, regulation, rule or court order, including: pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; or to prevent, investigate, or identify persons or organizations potentially involved in, or take any action regarding, suspected fraud, violations of our Terms of Use, or any activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Information in emergencies involving potential threats to the physical safety or any person or property if we believe that your Information in any way relates to that threat.

At any time, you may opt-out of having your Information provided to third parties for marketing purposes, and opt-out of other communications from us. You can unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in every email and you may opt out of text messages by replying STOP to any marketing messages you receive from us. You may opt-out of all Personal Information sharing with non-affiliated parties for marketing purposes by emailing us at info@lasvegask9kingdom.com or by sending a letter to us at the address below. If you wish to opt-out of communications from a specific location, please contact that location/Franchisee directly via the email links or other contact information on that location’s specific Site. Please note that some opt-out mechanisms are specific to certain Franchisees or our various businesses, services and locations, so you may need to submit multiple requests if you would like to opt out of multiple types of communications.

To obtain a list of the Personal Information that Las Vegas K9 Kingdom holds about you, or for residents of California and Canada (as required by California and Canadian law) to receive a list of the names and addresses of all non-affiliated parties that received your Personal Information from Las Vegas K9 Kingdom for direct marketing purposes during the preceding calendar year, and other purposes as required, please send a written request for this information, including your name, address, email address and phone number, with your signature, to us at the address below.

You have the ability to control the amount of Personal Information you provide to us and therefore you may restrict our use and disclosure of your Personal Information by not providing the Personal Information to us in the first place. However, if you choose to limit the Personal Information you provide, it may limit the manner in which you can use our services and otherwise interact with us.

You may request that we correct, update or remove the Personal Information you have provided to us by sending an email to info@lasvegask9kingdom.com, or by contacting us by mail at the address below.

We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your information will remain secure.

You should be aware that when you use a Digital Service you could be directed to other sites beyond our control. For example, if you click on certain links, you will likely leave the Site or App and move to a different site which is not operated by us. These other services may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. If you visit a site that is linked to by a Digital Service, you should carefully review that site’s privacy policy before providing any Personal Information. This Privacy Policy does not apply to any information you submit to external sites, except it may apply to information provided to Franchisees as described herein.

The Digital Services are only intended for users in the United States and Canada. If you are accessing our Digital Services from outside of the United States, when you provide Personal Information to us, you acknowledge that your Personal Information will be transferred to us, the Franchisees, or our vendors in the United States and that the United States may not offer the same level of data protection as your country of residence. You consent to such transfer, as well as the use and processing of your Personal Information in accordance with this Privacy Policy. Regardless of where your Information is collected or transferred, if it is provided through the Digital Services, it will be treated in accordance with this Privacy Policy.

By providing us with any Personal Information you expressly and unconditionally release and agree to hold harmless Las Vegas K9 Kingdom, the Franchisees, and its or their parents, subsidiaries, affiliates, related companies and their respective shareholders, owners, members, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, while we take reasonable steps to prevent non-affiliated companies from making unauthorized use of your Personal Information, we cannot be held be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse thereof by those non-affiliated parties.

By using any of our Digital Services, you signify your agreement to the terms of our Privacy Policy. We may change this Privacy Policy from time to time. If so, any such changes will be posted on this page, so that we may keep users informed of our privacy practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Digital Services shall constitute your acceptance of such revised Privacy Policy.

The first sentence of this Privacy Policy indicates when the Privacy Policy was last amended.

We are proud of our Digital Services and we strive to ensure that it doesn’t offend people of any age. However, the Digital Services are not intended for children or minors under the age of sixteen years without the permission of their parent or guardian. If you believe that a child has submitted Personal Information on or through our Digital Services without the consent and supervision of their parent or guardian, please contact us using the information provided below so that we can take appropriate action.

Email: info@lasvegask9kingdom.com

Mail: Las Vegas K9 Kingdom L.L.C.

Attn: Zaharevich Law Office

1140 3rd Street NE

Washington, DC 20002

Phone: (202)747-6478